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The typical IT organization has about 15 true services, but it may have as many as 200 processes. Because of this, one service will typically have several supporting processes, and processes can repeat themselves across services. It's essential to identify the explicit relationships between services and processes before attempting any re-engineering or reorganizing. Only by doing so can one understands service complexity and process interdependencies, and identifies core processes.
Traditionally, organizations have worked to optimize performance within vertical functional structures silos). Today, with an increasing client focus and significant technology advances, they are finding organizational 'silos' are barriers to increased effectiveness. Organizations must work across functional boundaries to see dramatic improvements in all measures of performance.
Use de-facto standard methodologies, we work with clients to break down walls that exist within and between organizations, divisions, government agencies, and companies. We bridge communication gaps, fix broken processes, and most importantly, build collaboration, consistency, reliability and efficiency into our clients' cultures. |
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